Is another company going to do my cleaning moving forward?
Unfortunately, we have not been able to arrange for another company to cover your appointments. We hope that you are able to continue your relationship with your current cleaner, independently of Homejoy.
How can I use my voucher?
Unfortunately we are not able to book any appointments in our system, even for those who have purchased a voucher. Clients who have vouchers or refunds due need to submit their claims to Homejoy by emailing their request to claimsupport@homejoy.com.
How can I get my money back on my voucher with Homejoy or from a 3rd party?
Unused vouchers from third party partners such as Groupon and Living Social are subject to the terms of service of the respective companies. Please contact them for further details. Unfortunately, clients who have vouchers purchased from deals.homejoy.com will not be able to redeem their voucher and must submit a claim to claimsupport@homejoy.com requesting a refund.
How can I get in contact with my cleaning professional?
We are working on the best way to let your Cleaning Professional get in touch so you can continue to work together.
I have an outstanding claim, what will happen?
If you have an open claim, our trust and safety team will be in touch.
Why is this happening?
Please see a message from our founder for more details on why Homejoy is closing.
When will my last appointment be?
If no changes are made to the time of your appointment, and your Cleaning Professional continues to accept appointments on his / her schedule, your appointments will proceed as normal through July 31st. You will be notified if your appointment is cancelled for any reason.
I have Credits on my account, what will happen with those – will I get refunded?
Unfortunately, we cannot process any refunds or credits at this time. If you believe you are owed a refund please submit your claim to claimsupport@homejoy.com
I have an outstanding gift cards, what happens to it – will I get it refunded?
Unfortunately, we cannot accept any gift cards as we are unable to book new appointments in the system. If you believe you are owed a refund please submit your claim to claimsupport@homejoy.com
What if the gift card is partially used?
We’re sorry to say you will be unable to use the remaining balance at this time. If you believe you are owed a refund please submit your claim to claimsupport@homejoy.com
What is going to happen to my credit card information and personal information on your website?
We have always taken every precaution to safeguard your information and will continue to do so. We set strict standards to ensure all payments are secure through a SSL-encrypted, PCI-compliant system.
What will happen to my homejoy account? When will I no longer have access to it?
You will no longer have access to your Homejoy account starting August 1st.
What if I need to reschedule my appointment?
Unfortunately, no appointments can be rescheduled during this time.
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